If you believe your car was towed, please visit our Citizen Connect website, enter your license plate, and click Search.

If the Parking Enforcement Division initiated a tow you will see the associated ticket with the tow company utilized listed in the notes. If this does not work, call the New Haven Police Department at 946-6316. The police will tell you if it was towed and why, as well as if you owe money for tickets or taxes.

If your car was towed for a serious violation or outstanding parking tickets, you must pay your tickets and get a release form before you can claim your car.

To obtain a release, you must go to the Collections Office, 165 Church Street, Room 167. Office hours are 9 AM to 5 PM Monday through Friday. Cash, MasterCard or Visa are the only accepted methods for payment.

When the Collection Office is closed, payments may be made and a release issued at Crown Towing, 388 Crown Street. Cash (exact amount) is the only accepted form of payment.

If you owe outstanding taxes, you must obtain a tax release to claim your car. This can only be done at the Tax Office at City Hall, 165 Church Street. Office hours are 9 AM to 5 PM Monday through Friday. Only the Tax Office can issue a tax release.

Towing fees and storage charges must also be considered.
Ticketed and towed vehicles incur a $77 tow fee ($88 for snow emergency) plus any applicable surcharges and taxes, payable to the tow company. After the first 24 hours, storage charges are $20 per day for the first 5 days, and $24 per day thereafter.