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The mission of New Haven Public Safety Communications Department is to deliver maximum communications support to all residents, businesses, and public agencies of New Haven. We handle immediate fire, police, or ambulance responses in the most efficient and cost-effective manner. Our department employs highly trained and dedicated personnel. We constantly seek new and innovative means to improve our effectiveness.
When there is an emergency, lives are in danger, serious injury, serious medical condition, crime in progress, or any other situation needing emergency attention. Speak slowly and clearly when you explain what's happening.
The 911 emergency dispatcher may ask you what, where, and who questions such as these:
What is the emergency?
What happened?
Where are you?
Who needs help?
Who is with you?
Are you safe where you are?
Call 911 immediately.
Be observant and make mental notes.
Are there any weapons involved?
What is the address?
Any physical characteristics such as height, weight, race, beard, or scars?
Any clothing description?
How many people involved?
Are the persons involved on foot or in a vehicle?
Don't Hang Up
If you do have to call 911 in an emergency, be sure to stay on the phone. Do not hang up until the 911 operator tells you it's OK to do so. That way, you can be sure that the operator has all the information to get help to you fast!
Remaining Anonymous
If you wish to remain anonymous or keep information confidential when calling 911, just tell the operator.
