Public Safety Communications patchThe mission of New Haven Public Safety Communications Department is to deliver maximum communications support to all residents, businesses, and public agencies of New Haven. We handle immediate fire, police, or ambulance responses in the most efficient and cost-effective manner. Our department employs highly trained and dedicated personnel. We constantly seek new and innovative means to improve our effectiveness.

When there is an emergency, lives are in danger, serious injury, serious medical condition, crime in progress, or any other situation needing emergency attention. Speak slowly and clearly when you explain what's happening.

The 911 emergency dispatcher may ask you what, where, and who questions such as these:

  • What is the emergency?
  • What happened?
  • Where are you?
  • Who needs help?
  • Who is with you?
  • Are you safe where you are?